Frequently Asked Questions
What are CHENDA STUDIO candles made with?
Our candles are hand-poured in the USA using a coconut apricot wax blend and thoughtfully selected fragrance oils. Our fragrance oils are formulated without parabens or phthalates.
How long will my candle burn?
Our Essence Collection candles offer approximately 45 hours of burn time, while our Terra Collection candles offer approximately 50 hours. Burn time may vary slightly depending on burning conditions and candle care.
How should I care for my candle?
Before each burn, trim the wick to approximately 1/4 inch. Allow the wax to melt evenly across the surface, particularly during the first burn, and avoid burning your candle for more than four hours at a time. Always place your candle on a stable, heat-resistant surface away from drafts, children, and pets.
Why is the first burn important?
Allowing the wax to melt evenly toward the edges of the vessel during the first burn helps promote an even burn throughout the life of your candle and reduces tunneling.
What type of wax do you use?
Our candles are made with a coconut apricot wax blend that does not contain animal-derived waxes.
Where are CHENDA STUDIO candles made?
Our candles are hand-poured in small batches in the United States.
What should I do with my vessel after the candle is finished?
We designed our vessels with life beyond the final burn in mind. Once properly cleaned, they can be repurposed throughout your home—as a small planter, decorative vessel, or whatever feels at home in your space.
Do you offer free shipping?
Yes. Orders of $100 or more qualify for complimentary standard shipping within the continental U.S.
When will my order ship?
Standard orders are carefully prepared and typically ship within 1–3 business days. Custom engraved candles require additional time for personalization and typically ship within 2–3 weeks of your order date. Once your order has shipped, you’ll receive a confirmation email with tracking information. For questions about an order, please contact us at orders@chendastudio.com.
What if my candle arrives damaged?
If your order arrives damaged, please contact us promptly at orders@chendastudio.com with your order number and photographs of the item and packaging so we can assist you.
Do you accept returns or exchanges?
We accept returns and exchanges within 14 days of delivery. Items must be unused and in their original condition and packaging. Custom engraved candles are final sale and are not eligible for returns or exchanges. Customers are responsible for all return and exchange shipping costs. To initiate a return or exchange, please contact us at orders@chendastudio.com.
Do you offer wholesale or corporate gifting?
Yes. We welcome inquiries from retailers, interior designers, hospitality partners, and businesses interested in wholesale or corporate gifting. Please contact us at info@chendastudio.com for additional information.